SHIPPING & RETURNS

We Are So Grateful For Your Business!

In today's fast paced world, we know we all get accustomed to getting things on demand and the next day from Amazon. But please know that we are a very small family business and we also make a lot of the items we sell, so it may take 3-5 days before we ship your treasures. However, we always strive to do it quicker.  We ship via USPS and UPS to offer you the most economical shipping method possible. **ALSO PLEASE NOTE THAT DUE TO COVID 19 THE USPS IS EXPERIENCING LONG DELAYS IN DELIVERIES.

SHIPPING RATES: Shipping costs are determined by the amount of your purchase, no matter the item.  Orders totaling up to $49.00 is $4.00.  Orders totaling from $50-$99 is $8.00 and all orders totaling over $100.00 is a flat rate of $10.00.

PLEASE NOTE that we are not responsible for lost, stolen or undelivered packages. We will provide you with a tracking number upon shipping. After it leaves our facility, you will need to file any claims with the USPS.

***It is the customers responsibility to provide accurate shipping information. In the event that a shipped item is returned to us due to the address being incorrect, the customer is required to pay additional shipping charges. Therefore, please double check your shipping information before purchasing.

If you are unhappy with an item you receive we will gladly accept returns for exchanges or store credit only.  **PLEASE EMAIL US THAT YOU ARE SENDING US A RETURN so we can be watching for it.  All items must be returned within 10 days of receipt in original condition with tags, packaging, etc.  Once we receive  your return we will notify you and you can let us know what item you'd like to exchange it for.

***All T SHIRT listings include sizing for that garment to assist  you in buying the right size and therefore cut down on exchanges.

If you receive the wrong item or an item was misrepresented, we will pay for the return shipping and credit your PayPal account as soon as the item is received by us.

*At this time we do not offer International shipping.

 

Frontera Roots

A Division of Homestead Publishing, Inc.

circa1850@msn.com

879 Walkers Knob Rd

Woodlawn, VA  24381

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